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Terms & Conditions

Delivery Terms:

1. Introduction:

Welcome to Gigglepin 4x4, your ultimate destination for premium off-road and 4x4 accessories. At Gigglepin 4x4, we are committed to providing you with high-quality products and exceptional service. Our delivery terms and returns policy are designed to ensure a seamless shopping experience for our valued customers.

Scope of the Policy:

We deliver Worldwide, offering weight-based shipping to cater to your needs. However, we're proud to have an extensive network of authorised Dealers throughout the world. For customers seeking a more localised experience or faster access to our products, we encourage you to explore our Dealers page to find your nearest dealer. Our dealers are equipped to provide personalised assistance and support, ensuring you have access to our products with ease.

Our delivery terms outline the various shipping options available to you, ensuring that you receive your products in a timely manner.

Similarly, our returns policy is crafted with your satisfaction in mind. We understand that circumstances may arise where you need to return or exchange a product, and our policy is structured to facilitate this process seamlessly. We aim to make your return experience hassle-free, allowing you to shop with confidence knowing that we've got you covered.

Thank you for choosing Gigglepin 4x4 for your off-road needs. We're excited to accompany you on your journey, and are with you every step of the way.

2. Delivery Methods:

At Gigglepin 4x4, we offer various delivery methods to accommodate your needs:

UK Shipping:

   - For residents in the UK, we typically offer 1-2 days shipping for most products, depending on availability. Please note that winches take longer as we build these to specification and they are not off-the-shelf products.

   - Orders received over the weekend will be processed on Monday morning.

Click and Collect:

   - We have a physical shop in the UK and don’t offer Click and Collect. If you wish to collect your order in person then please email your order to shop@gigglepin4x4.net.

International Shipping:

   - Orders received for other countries may take longer to process and deliver. Delivery times vary depending on the destination and shipping method.

   - If you're unsure about delivery times to your location, please don't hesitate to contact us at shop@gigglepin4x4.net or call +44 (0)1732 463600. Our team will be happy to assist you and provide accurate delivery estimates.

The cut off time for same day dispatch is 12pm Monday to Friday. 

We strive to ensure prompt and efficient delivery of your orders, whether you're in the UK or abroad. Your satisfaction is our top priority, and we're here to make your shopping experience with us as smooth as possible.

3. Shipping Costs:

At Gigglepin 4x4, shipping costs are calculated based on the final weight and size of the product. Our shipping cost calculator is integrated into the checkout process, ensuring transparency and accuracy in determining shipping fees.

When you proceed to the checkout, the shipping costs will be calculated based on the items in your basket and their respective weights and dimensions. You will be able to view the shipping costs before completing your purchase, allowing you to make an informed decision.

We believe in fair and transparent pricing, and our shipping cost calculation method reflects this commitment. If you have any questions or concerns about shipping costs, please don't hesitate to contact us. We're here to assist you every step of the way.

4. Delivery Restrictions:

At Gigglepin 4x4, we strive to deliver our products worldwide; however, certain legal restrictions and safety considerations may prevent us from shipping certain products to specific countries. These restrictions are dependent on local laws and regulations governing the importation of certain goods.

While we endeavour to make our products accessible to customers globally, we must comply with all applicable laws and regulations.

We appreciate your understanding and cooperation in this matter. If you have any questions about the availability of our products in your country or specific delivery restrictions, please don't hesitate to contact us. Our team will be happy to provide further assistance and guidance.

5. Tracking Orders:

At Gigglepin 4x4, we understand the importance of keeping track of your orders every step of the way. For your convenience, an email notification will be sent to you with tracking details if a trackable delivery service has been selected during the checkout process.

Once your order has been processed and shipped, you will receive an email containing the tracking information, allowing you to monitor the status and whereabouts of your package. This ensures transparency and peace of mind, as you can stay informed about the delivery progress and expected arrival time of your order.

If you have opted for tracking and haven't received your tracking information, or if you have any questions about tracking your order, please feel free to contact us. Our customer support team is here to assist you and provide any necessary information to ensure a smooth delivery experience.

6. Delivery Address:

At Gigglepin 4x4, we understand the importance of accurate delivery information to ensure that your order reaches you promptly and securely. When providing your delivery address, please ensure the following:

Accuracy: Double-check that the delivery address provided is accurate and complete. This includes your street address, city, postal/zip code, and any additional delivery instructions if necessary.

Recipient Details: Provide the recipient's name and contact number to facilitate smooth delivery. This ensures that our shipping partners can easily reach you if there are any delivery-related queries.

Secure Location: Choose a secure delivery location where someone will be available to receive the package during the estimated delivery window. This helps prevent any potential issues with package delivery.

Special Instructions: If you have any specific delivery instructions or preferences, such as leaving the package with a neighbour or at a designated safe spot, please mention these during the checkout process or contact our customer support team.

Updates: Keep us informed of any changes to your delivery address after placing your order to ensure that your package is delivered to the correct location.

By providing accurate and detailed delivery information, you help us ensure a smooth and hassle-free delivery process for your order. If you have any questions or need assistance with providing your delivery address, please don't hesitate to contact us. We're here to help!

7. Delivery Delays:

While we strive to ensure timely delivery of all orders, there may be occasions where unforeseen circumstances lead to delays. Delivery delays can occur due to various factors beyond our control, including but not limited to:

Inclement Weather: Extreme weather conditions, such as storms, heavy snowfall, or flooding, may impact transportation and logistics, resulting in delays in the delivery of your order.

Carrier Issues: Occasionally, delays may occur due to issues within the shipping carrier's network, such as mechanical failures, route diversions, or staffing shortages.

Customs Clearance: International orders may experience delays during customs clearance processes, which are subject to the customs regulations and procedures of the destination country. Please note that we have no influence over this process.

Public Holidays: During public holidays or peak seasons, such as Christmas or Black Friday, there may be higher-than-usual order volumes and increased demand for delivery services, leading to potential delays.

In the event of a delivery delay, we take the following general steps to rectify the situation and keep you updated:

Communication: We will promptly notify you via email or phone about any delays affecting your order. Our customer support team will provide regular updates on the status of your delivery and any developments regarding the delay.

Investigation: Our logistics team will investigate the cause of the delay and work diligently to resolve the issue as quickly as possible. This may involve liaising with shipping carriers, monitoring package movements, and identifying alternative solutions to expedite delivery.

Alternative Arrangements: Depending on the nature of the delay, we may explore alternative delivery options to ensure that your order reaches you in a timely manner. This could include expedited shipping methods or rerouting the package through alternative logistics channels.

Resolution: Once the cause of the delay has been addressed and your order is back on track for delivery, we will notify you of the revised delivery schedule. Our team remains committed to ensuring that your order is delivered to you as soon as possible, while maintaining the highest standards of service and quality.

We understand that delivery delays can be frustrating, and we sincerely apologize for any inconvenience caused. Rest assured, we are dedicated to resolving any issues promptly and keeping you informed throughout the process.

If you have any questions or concerns about a delivery delay affecting your order, please don't hesitate to contact us. Our customer support team is here to assist you and provide any necessary assistance.

8. Delivery Confirmation:

At Gigglepin 4x4, we prioritise ensuring the safe and accurate delivery of your orders. While our standard practice is to require a signature for delivery, we understand that due to COVID-19 safety protocols, some couriers may not be able to obtain customer signatures. Additionally, not all couriers in certain areas may provide photo proof of delivery.

In the event that a signature is not required or photo proof of delivery is unavailable, we rely on other methods to confirm successful delivery, such as delivery scans or driver notes.

If you have any concerns or notice any discrepancies with the delivery of your order, we kindly ask that you contact us immediately. Please log an email to shop@gigglepin4x4.net, providing details of the issue encountered. Our dedicated customer support team will promptly investigate the matter and work to resolve any delivery-related issues to your satisfaction.

Your trust and satisfaction are of utmost importance to us, and we are committed to ensuring that your orders are delivered accurately and securely. Thank you for choosing Gigglepin 4x4 for your off-road needs.

9. International Deliveries:

At Gigglepin 4x4, we're delighted to serve customers worldwide and offer international shipping to accommodate your needs. When placing an order for international delivery, please be aware of the following important considerations:

Customs Duties and Taxes: Orders shipped internationally will be subject to customs duties, taxes, and other fees levied by the destination country's customs authority. These charges are beyond our control and are the sole responsibility of the customer. Please familiarise yourself with your country's customs regulations and applicable duties/taxes before placing an order.

Customs Clearance: International shipments will be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times. While we strive to expedite the customs clearance process as much as possible, please note that clearance times vary depending on the destination country's customs policies and procedures.

Import Regulations: Certain products may be restricted or prohibited from importation into certain countries due to local regulations. It is the customer's responsibility to ensure compliance with their country's import regulations and restrictions. We recommend checking with your local customs authority for information on prohibited or restricted items before placing an order.

Documentation: To facilitate customs clearance, we provide all necessary documentation required for international shipments, including customs declaration forms and invoices. Please ensure that the information provided for customs declaration is accurate and complete to avoid any delays or complications during customs clearance.

Delivery Times: International delivery times vary depending on the destination country and shipping method selected. While we strive to provide accurate delivery estimates, please note that unforeseen delays may occur during transit or customs clearance, which are beyond our control.

Should you have any questions or require assistance regarding international deliveries, customs duties, or import regulations, please don't hesitate to contact us. Our customer support team is here to assist you and provide any necessary information to ensure a smooth international shopping experience.

Thank you for choosing Gigglepin 4x4 for your off-road needs, and we look forward to serving you worldwide.

10. Customer Support:

At Gigglepin 4x4, we are dedicated to providing exceptional customer support to ensure your shopping experience is smooth and satisfactory. If you have any questions, concerns, or require assistance, our knowledgeable and friendly customer support team is here to help.

Contact Information:

- Email: shop@gigglepin4x4.net

- Telephone: 01732 463600

Response Time:

- We strive to respond to all customer inquiries and messages within 24 hours, excluding weekends and public holidays.

- Please note that while we endeavour to provide prompt assistance, responses may be delayed during weekends, as we do not have weekend cover. However, rest assured that we will address your inquiry as soon as possible on the next business day.

Whether you have questions about product availability, order status, shipping, or any other inquiries, please don't hesitate to reach out to us. Our customer support team is committed to providing you with the assistance you need to ensure a positive shopping experience with Gigglepin 4x4.

Thank you for choosing Gigglepin 4x4. We value your business and look forward to serving you!

Returns Policy:

At Gigglepin 4x4, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy to ensure your peace of mind.

1. Eligibility for Returns:

- We accept returns for most products within 28 days from the date of delivery.

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

- To initiate a return, please contact our customer support team at shop@gigglepin4x4.net or call us at 01732 463600. Our team will provide you with instructions on how to proceed with your return.

- Please ensure to include your order number and reason for the return when contacting us.

- Once your return request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping:

- Return shipping costs are the responsibility of the customer, unless the return is due to a fault or error on our part.

- We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed to the original method of payment within 31 days.

- Please note that shipping costs (if applicable) are non-refundable.

5. Exchange Policy:

- If you would like to exchange an item for a different size, colour, or alternative product, please contact us to arrange the exchange. Additional shipping charges may apply for exchanges.

- Exchanges are subject to availability, and we reserve the right to reject an exchange request if the requested item is not available.

6. Damaged or Defective Items:

- In the unlikely event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

- You must sign as damaged on point of delivery with the courier for us to be able to make a claim.

- We may require photographic evidence of the damage or defect before processing the return or exchange.

7. Restocking Fees:

- We may charge restocking fees for returns on stock items, including but not limited to cases where the item is returned in a significantly different condition than originally received, or if the item(s) is(are) a Special Order. Special Order items may attract a 15% charge for re-stocking which will be deducted from any refund.

8. Return Address:

- Please ship your return to the following address:
Gigglepin 4x4
Unit 10
Gaza Trading Estate
Scabharbour Road
Hildenborough
Kent

TN11 8PL

9. Amendments to the Returns Policy:

- We reserve the right to amend our returns policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact us. Our customer support team is here to assist you and ensure that your shopping experience with Gigglepin 4x4 is a positive one.